SysAid Reviews
SysAid has an overall rating of 4.5 based on 19 reviews. Customer feedback on SysAid is mixed: SysAid reviewers highlight positive aspects like user-friendly interface, excellent customer support, customizable features, robust reporting tools, which strongly appeal to IT departments, help desk teams, small to medium-sized businesses, organizations seeking IT service management solutions. However, SysAid is often criticized for its steep learning curve, occasional performance issues, limited integration options, pricing concerns.
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How would you rate SysAid?
All SysAid Reviews (19)
LukeGarza
February 21, 2020
"User-Friendly Ticketing Tool Made Simple"
This is a straightforward and essential tool for ticketing, particularly useful in ITIL practices like incident management, problem management, change management, and asset/configuration management. It's super easy to navigate, and you won't need a ton of training to get the hang of it. Just a heads up, though: if you leave it idle for over 5-10 minutes, it will log you out. Plus, it can be integrated with other software too!
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LynnBailey
October 02, 2019
"Back Arrow Issues with the System"
The back arrow just doesn't work right with this system. Occasionally it does, but then there are times when you end up seeing that sad broken face in your browser.
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biggoose549
July 22, 2019
"SysAid: A Solid Choice"
SysAid is a solid choice. I appreciate that they’re open to feedback and ready to explore fresh ideas if something could be improved. The tech support team is super helpful and really patient. Not every interaction has been perfect; there are a few hiccups along the way, but overall, I’m pleased with the product and what it can do. Having used many leading helpdesk solutions in the past, I find this one way easier to navigate than most, plus it’s packed with features if you’re willing to invest some time to get the hang of them.
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redbird801
July 12, 2019
"Support in Real-Time and All Requests Are..."
Support in real-time and every request gets top priority. You can count on them!
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LaylaByrd
June 24, 2019
"Sysaid Software Review"
We're really happy with the Sysaid software. Whenever we run into issues, the response time is quick and the assistance we get is top-notch.
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orangerabbit911
June 11, 2019
"Timely resolution of my support ticket..."
My support ticket got sorted out pretty quickly, and the problem was fixed. I really liked how fast they replied to my emails after I sent in the ticket.
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RobinRushele
June 10, 2019
"I've submitted two tickets with..."
I've submitted two tickets with Sysaid, and both times I was really impressed by the skills and know-how of the support engineers. Each time, I was pleased with how fast they came up with solutions.
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PaulineWalters
May 20, 2019
"Excellent Assistance from the Team"
This helpdesk software is really solid. The support team is great.
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goldengoose118
May 15, 2019
"Support is Lacking"
Support is lacking, responses are slow and nothing gets done. For a company that boasts about having top-notch support, their own service is quite disappointing. I'm definitely gonna search for other options.
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BillHarper
May 13, 2019
"Quick and Dependable Service!"
I’m employed at a bank in Trinidad and Tobago, and we've been using SysAid for a bit over three years now. Throughout this time, the service has been consistently top-notch and quick. Recently, we faced some hurdles with a new implementation, and SysAid really stepped up, working hard alongside us to sort everything out, even when we were a bit slow to respond. The agents are always professional and polite, and honestly, we’ve got no complaints! The software is quite flexible, and we’ve been making the most of it to enhance our Service Desk Delivery. We truly have no regrets!
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rosaanderson
May 10, 2019
"Support from SysAid is Super Helpful"
The technical assistance from SysAid is really great. They’ve been super helpful whenever I’ve had issues. I appreciate their quick responses and the way they solve problems. Overall, I’m quite satisfied with the support I’ve received.
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jessica.carden1990
May 08, 2019
"Great Support from Ana-Maria!"
Ana-Maria was really great in the support chat - super helpful.
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angryzebra792
May 07, 2019
"Strongly Endorsed"
For many years, we've been loyal customers of SysAid, and they consistently deliver excellent service and support—plus, their pricing is really tough to match.
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beautifulostrich546
April 18, 2019
"Support team is super patient and..."
The support crew is really patient and knows their stuff.
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beautifulpeacock869
April 18, 2019
"Easy to install and great support..."
It's a breeze to install and the tech support is fantastic. The self-service portal is really cool since we can create icons that connect our users to all the services we offer (service catalog).
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